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REQUEST A DEMO DOWNLOAD FACT SHEET Expert Automotive Marketing with Epicor Service CRM Attract and Retain Customers Use world-class promotions and rich insights into customer behavior to help become the preferred service provider in your market. Recapture ‘Drifted Away’ Opportunities Identify and re-engage with vehicle owners who haven’t visited your shop with their normal frequency. Increase ARO Expand your share of every customer’s vehicle repair budget through enhanced communication, promotions, and other activities. [Epicor Service CRM] makes our lives so much easier by doing everything we need automatically.” Danny O’Quinn Owner | Eagle Automotive & Air Conditioning Optimize Your Online Presence Every day, millions of people choose service providers based on Google and Yelp reviews as well as information found on Facebook, Instagram, YouTube, and other online sources. Epicor Service CRM offers extensive reputation management tools designed to help you create and maintain a professional, welcoming online presence that helps accelerate growth. REQUEST A DEMO DOWNLOAD FACT SHEET Communicate in Real-Time with Best-in-Class Texting Tools Give customers the added convenience of immediate alerts, detailed estimates, images, and other information they need to best manage their vehicle service experience. Send appointment reminders and thank-you notes, and use the optional broadcast texting feature to announce promotional offers or extend holiday wishes. Advanced texting features help you connect with customers anytime, anywhere to build the sense of community and trust that makes good shops great. REQUEST A DEMO DOWNLOAD FACT SHEET Manage Customer Interactions On-the-Go The Service CRM mobile app helps you connect with customers, manage your shop calendar, and monitor key marketing and customer engagement metrics on a real-time basis using your iPhone or Android device. Popular features of this powerful tool include: Send and receive texts (including images) Create and confirm customer appointments Review and adjust shop calendar Send text blasts” to groups of customers REQUEST A DEMO DOWNLOAD FACT SHEET Measure Response, Increase ROI With an exclusive OBD4 Business dashboard and optional Closed-Loop Marketing feature, Epicor CRM enables you to measure the performance of virtually every dollar invested in marketing. In addition, you can easily identify the campaigns, messages and other marketing investments that result in service appointments. In short, you’ll have the resources to know more about customer behavior so you can identify new opportunities for profitable growth. REQUEST A DEMO DOWNLOAD FACT SHEET Give the Ultimate ʻThank Youʼ to Your Loyal Customers Give your customers a gift in return for their loyalty to your shop. Extend a free, three-month trial subscription to any of your customers after their service visit. All Service CRM customers are eligible to be enrolled in the FREE SiriusXM for Shop Customers Program.* ENROLL MY SHOP DOWNLOAD FLYER *Epicor Software Corporation is a company separate from SiriusXM and is working with SiriusXM to promote this program. Terms and Conditions apply to program participation. SiriusXM and SiriusXM logo are trademarks of SiriusXM Radio Inc. and its respective subsidiaries. Capabilities Improved social media and web presence The Service CRM solution provides tools to quickly respond to reviews to manage shop online reputation. Use a search-engine friendly website that reflects your brand, displays customer reviews, and invites customers to engage on social media. Increase repeat business Manage...